Support
Common questions
Where do I add my marketplace API credentials?
Sign in, open Settings, and fill in the fields for each marketplace. Then press Test connection to confirm they work.
Are my credentials safe?
They are encrypted before they are stored, and the app never displays them again. You can disconnect a marketplace at any time, which deletes its stored credentials.
How do I mark an order as shipped?
Open an order from Orders, enter tracking details if you have them, tick the confirmation box, and submit. The change is written to the marketplace store.
Why does Brick Owl show "not built yet"?
Brick Owl credentials can be saved, but order sync and shipping for Brick Owl are still being connected.
Contact
Send a message to the account owner. This build has no ticket system yet.